FAQs
FAQs
Our Body classes are beginner friendly, and we recommend start with those while you get your bearings. If you are new, our instructors will ensure you have lots of supervision! For our 50+ clientele, we also recommend our Balance classes which have a good blend of mobility work, balance, and functional fitness.
We have a strict "Sock-On Policy" which is for hygiene purposes. If you forget to bring socks on the day, you can purchase some of our snazzy Pilates socks at reception for $20.
Book your class via our website or by using the Momence app. On the day, arrive 10 minutes before your class start time so that our friendly instructors can greet you and settle you in. Wear comfortable clothes you can move in, and bring socks, a water bottle, and a towel.
We have no entry rule beyond the 5-10 minute mark from the start of class, at the discretion of the instructor. It is for your own safety that you do not miss a proper warm-up, and to minimise disruption to the class.
We cap our classes at 18 people.
If you're on a membership and miss a class for any reason, you'll automatically be able to redeem your class the following week. This rollover is only valid for one week and will not continue to roll over if you miss that particular class again.
If your favourite class is full, you will be notified via text and/or email if you have been added to the class. You will be asked to confirm or cancel your attendance, but be quick! If you do not respond your place will be offered to the next person in the queue.
We have a minimum age requirement of 16 years.
Packs/Memberships
You can cancel anytime up to 6 hours prior to class start time without penalty, otherwise your class credit will be forfeited and you will be charged with a late cancellation fee.
Late cancellation fee: $5
No-show fee: $10
Casual class bookings/payments
You can cancel anytime up to 6 hours prior to class start time without penalty, otherwise Back2Back Studio will retain the full payment for the class.
Unlimited Memberships
Please note that in the event of a late cancellation/no-show, you will be given a warning on the first occasion, then any subsequent late cancellations or no-shows will be charged a fee of $10.Firstly, congratulations! If you have been cleared by your doctor, you can come attend our classes up until 16 weeks, after which we recommend swapping to our small group class. This allows us to modify safely for you, while ensuring you get the most out of your session. Feel free to send your enquiries about these classes to hello@back2backstudio.com.au
We love our well-behaved doggie friends!! While your furry pals are not permitted to stay while you go to class, we would love to meet them and say hi for a visit to reception!
You can freeze your membership for up to 6 weeks per year. A minimum of 1 week's notice is required before the freeze takes effect. Simply fill out our online form to freeze your membership!
A minimum of 1 week's notice is required before your membership can be cancelled. Simply fill out our online form to cancel your membership.
We require a minimum of 2 participants in order for a class to run. Your class may therefore be cancelled up to 3 hours prior to start time.
