• Cancellation/No-Show Policy
We have a cancellation window of 6 hours. If you cancel within thls timeframe, your class credit will be forfeited and you may be charged a cancellation fee.​

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• Packs/Memberships
You can cancel anytime up to 6 hours prior to class start time without penalty, otherwise your class credit will be forfeited.

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• Casual class bookings/payments
You can cancel anytime up to 6 hours prior to class start time without penalty, otherwise Back2Back Studio will retain the full payment for the class.

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• Unlimited Memberships
Please note that in the event of a late cancellation/no-show, you will be given a warning on the first occasion, then any subsequent cancellations/no-shows will incur a fee of $5 or $10 respectively.

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1. Fee Structure:

   • Early Cancel: No fee will be charged if you cancel your booking at least 6 hours before the scheduled start time. The session will not be forfeited.

   • Late Cancellation and No-shows: For cancellations made within 6 hours of the class start time, the session will be forfeited from your membership or pack. In the case of an unlimited pack/membership, a fee of $10 will be charged.

2. Agreement:

   • By booking online, you agree to adhere to the late cancellation and no-show policy.

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Waitlist Policy
 

Missed a spot in your favourite class? We encourage you to join the waitlist via Momence. If a spot becomes available, you will receive a notification via email or SMS which will ask you to confirm or cancel your place. Make sure you answer quickly, otherwise your place will be offered to the next person in the queue.
 If you do not attend your waitlist booking, the class will be forfeited from your pack/membership.  In the case of an unlimited pack/membership, you will be charged $10 for failure to attend. By joining the waitlist, you acknowledge and agree to adhere to the waitlist policy.

Conditions of Entry

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1. Minimum age requirement:

   • Clients must be 16 years or older to attend classes.

2. Footwear Policy:

   • For hygiene purposes, socks/grip socks must be worn at all times during your class. These can be purchased from reception for $20.

3. Attire Requirements:

   • Clothing with offensive prints or designs, or anything that may pose a danger to yourself is prohibited

4. Arrival and Timeliness:

   • To minimise disruption to our clients and for your own safety, the curtain will be drawn closed at the top of the stairs 5-10 minutes past the start time of your class, and entry will be denied.

5. Early Departure:

   • Clients are strongly discouraged from departing classes prior to their scheduled conclusion time to avoid disruption to other students.

6. Behavioural Expectations:

   • We reserve the right to refuse entry to, or eject any persons from the studio who behave in an anti-social, intoxicated, disorderly, aggressive, offensive, or dangerous manner, posing a threat to the security of our staff and clients.

7. Mobile Phones:

   • For the enjoyment of all participants, please silence mobile phones and refrain from taking calls/texting during the class.

8. Smoking Policy:

   • Smoking is strictly prohibited inside and outside the front of the premises at all times.

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Pre/Post Natal Policy

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1. Pregnancy Duration Limitation: Pregnant clients are welcome to attend classes until they reach 16 weeks gestation. Beyond this point, we recommend seeking specialised prenatal exercise programs tailored to the unique needs of pregnancy.

2. Health Professional Clearance: Prior to participating in any Pilates classes, pregnant clients are required to obtain clearance from a qualified health professional, such as a General Practitioner (GP) or obstetrician. This clearance ensures that the client's healthcare provider is aware of their intention to engage in exercise and can provide guidance specific to their individual health circumstances.

3. Instructor Awareness: Pregnant clients are advised to inform their instructor of their pregnancy status and any relevant health considerations before participating in class. This allows our instructors to provide modifications and adjustments as needed to accommodate the client's changing body and ensure a safe workout experience.

4. Personal Responsibility: While our instructors strive to provide a safe and supportive environment, pregnant clients are ultimately responsible for monitoring their own comfort and safety during Pilates sessions. Clients should refrain from any movements or exercises that feel uncomfortable or cause pain, and should seek guidance from their healthcare provider if they have any doubts or concerns.

5. Continued Communication: Throughout the duration of their pregnancy, clients are encouraged to maintain open communication with both their healthcare provider and their Pilates instructor regarding their exercise routine. This ensures that any changes in health status or physical condition can be promptly addressed and accommodated.

 

Foundation Memberships

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• Foundation Membership rates remain applicable for the duration of an uninterrupted membership. "Uninterrupted membership" denotes a continual weekly payment to sustain the membership without intervals, unless a membership suspension is permitted by management.

• Should a Foundation Member terminate their membership and subsequently seek to rejoin at a later time, they forfeit eligibility for the promotional foundation member rate. Instead, the standard membership rate shall apply.

 

Weekly Memberships

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• Weekly memberships require a commitment of a minimum of six weeks of payments (or a minimum of two weeks for the 1-class membership). Payments are processed weekly through Momence’s secure payment system, Stripe, using the credit card provided. Following the initial six-week period, the membership contract will automatically renew weekly, with payments debited accordingly.

• Unused classes will be converted into class credits at the end of each renewal cycle, remaining valid for the subsequent renewal cycle (7 days). After this period, any remaining credits will expire. These credits are exclusively redeemable for Back2Back Studio's springboard classes.

• Clients have the option to attend additional sessions beyond those included in the Weekly Membership. However, it is their responsibility not to exceed the maximum number of services unless they choose to pay for additional classes. Any additional classes attended will be charged automatically at the time of the next renewal, at the same per-class (pro-rata) rate as the membership.

• If you wish to change your membership option, whether upgrading or downgrading, please reach out to hello@back2backstudio.com.au.

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Starter Pass

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• Starter Pass has a 14 day expiry which triggers from the first class booking. 

• This offer mus tbe redeemed within 1 month from the purchase date.

 

Back2Back Studio Membership Terms and Conditions

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1. Membership Activation and Payment

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1.1. Activation: Your membership at Back2Back Studio is activated immediately upon purchase, initiating your weekly recurring payment cycle.

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1.2. Payment Cycle: Memberships are billed on a weekly recurring basis. The first payment will be processed at the time of purchase, with subsequent payments automatically deducted on the same day each week.

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1.3. Payment Method: Payments will be charged to the payment method provided during purchase. It is the member’s responsibility to ensure that payment details are up-to-date and valid.

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1.4. Failed Payments: If a payment fails, Back2Back Studio will attempt to process the payment again within the next 72 hours. If the payment remains unsuccessful, your membership may be suspended until the outstanding balance is settled.

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2. Membership Commitment and Cancellation

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2.1. Commitment Period: The 1 class weekly membership requires a minimum commitment of 2 weeks. All other memberships require a minimum commitment of 6 weeks.

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2.2. Cancellation Notice: To cancel your membership, a written notice of at least 2 weeks is required. Please send your cancellation request via email to ensure it is processed in time to avoid additional billing.

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2.3. Refunds: Membership fees are non-refundable. If you choose to cancel your membership mid-cycle, your membership will remain active until the end of the current billing period.

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3. Membership Suspension

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3.1. Suspension Requests: Members may request to freeze their membership for up to 6 weeks in a calendar year e.g. due to illness or travel. To place a freeze on your membership, please contact us via email with as much notice as possible before the desired start date.

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3.2. Suspension Fees: Freezing your membership is free of charge. Your membership will automatically reactivate at the end of the suspension period.

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4. Class Rollovers

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4.1. Rollover Policy: If you miss a class during the week, the class will roll over to the following week. However, the rolled-over class must be used within that week; otherwise, it will expire.

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Class Packs

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• Class Packs are valid for 3 months from the first activation date, not from the purchase date.

• Class Packs are non-transferable and non-refundable.

• Extensions for Class Packs can be granted in case of injury or extenuating circumstances, upon discretion from management.

• To request an extension based on injury, the purchaser must advise the Studio in writing via email with a copy of a letter from a doctor or treating therapist prior to the expiry date.

• Extenuating circumstances do not include holidays or trips away; purchasers are advised to pay attention to expiry dates when purchasing monthly packs.